SK12V314PH | SOK Battery 314Ah 12V LiFePO4 Deep Cycle Marine Battery with Built-in Heater, Low Temperature Cutoff & Protective ABS Housing

We hope you have enjoyed your online shopping experience with SOK Battery. Please read below for more information about our shipping and return policies.

SHIPPING

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. Depending on your order, your purchase may arrive in multiple packages.

ORDER PROCESSING

Procession time can take between 1-3 business days.
The time it takes to prepare your item(s) to ship from our American local warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

SHIPPING COUNTRIES

We offer a free shipping service for most of mainland from our American local warehouse.
Note: HI, AK, PR & US Territories
(Free shipping is not available for customers in Hawaii (HI), Alaska (AK), Puerto Rico (PR) or any US Territory. Please contact us for a shipping quote on your order.)

SHIPPING TIME

SOK Battery guarantees delivery within 30 days.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Freight: Larger Panels Kits must be shipped by freight, the shipping time is 5-14 business days.

All orders must have a valid street address; some items cannot be delivered to PO Boxes due to shipping restrictions.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

Full refunds are not available under the following circumstances:

• Delays caused by the buyer providing incorrect or incomplete delivery information.
• Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war.
• Any un-insured order that is lost or stolen.
• Delays in delivery caused by any other beyond SOK Battery's control, such as public holidays and Customs issues.

GUARANTEE & RETURN POLICY

14 Days DOA Product Guarantee

If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 14 days of the order being received. In the event of a replacement, SOK Battery will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part within 3 working days. To qualify under our Defective on Arrival policy, goods must be returned in their original packaging. Goods returned without original packaging will not be accepted.

30 Days No Reason Return

Standard in stock merchandise purchased through SOK Battery may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories. SOK Battery will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra products you did not order. For all other reasons, customers are responsible for the return shipping fees. SOK Battery requires at minimum 1-2 working days to inspect a returned item prior to issuing a refund or credit.

Please note: SOK Battery will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.

Please be prepared with your invoice or the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Mailing address
• Contact telephone number

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.